Please be sure to read, and make sure you understand, the Terms and Conditions prior to using the Platform and placing an Order with Heavenly Riches Limited. By using our Platform, www.heavenly-riches.com, you agree to be bound by the Terms and Conditions.
The following definitions shall apply to these Terms & Conditions:
“EU” means a European Union member state, which for the time being includes the UK.
“Non-EU” means any other country that is not an EU member state.
“Office Hours” means from 10am to 7pm, Monday to Saturday included
“Order” means an online transaction made by you via the Platform for one or more Products, to which these Terms and Conditions apply.
“Personal Information” means the details you provide to us when you use the Platform, such as your name, e-mail address, billing address, delivery address, telephone number, Product selections, credit card or other payment information and a password.
“Platform” means any digital way of accessing the Heavenly Riches Store and includes the website located at www.heavenly-riches.com or any subsequent URL which may replace it.
“Product” means a product displayed for sale on the Platform.
“Product Description” means the section displayed on the Platform where certain terms and conditions in respect of the individual Product are provided which shall include, but not be limited to, all details, prices (cost of the Product and delivery charges), photographic representations and descriptions of a Product.
“Terms and Conditions” means these terms and conditions.
“We”, “us” or ” Heavenly Riches Limited” means Heavenly Riches Limited, as the context may require. Please note, that when arranging delivery of your Order, Heavenly Riches Limited may instruct a third-party courier or postal carrier to deliver it to you. However, Heavenly Riches Limited will ultimately be responsible for managing the delivery of your Order, so for the purposes of these Terms and Conditions, all references to “we”, “us”, or “Heavenly Riches Limited”, will be taken to include such third parties.
“UK” means, for the purposes of these Terms and Conditions, England, Wales, Scotland and Northern Ireland. “Users” means the users of the Platform collectively. “You” means a user of the Platform.
1. Using the Platform
1.1 The Platform is provided solely for your personal use. To place an Order on the Platform you must be at least sixteen (16) years old. You may not use the Platform for any commercial purpose. We reserve the right to make changes to any part of these Terms and Conditions from time to time, so please ensure you check the latest version. We may modify or withdraw the Platform (or any part of them) temporarily or permanently, and we shall not be liable to you or any third party for any modification to, or withdrawal of, the Platform and you agree to use the Platform on this basis.
1.2 All text, graphics, photographs, logos, trademarks, artwork, sounds, music, user interfaces, visual interfaces and computer code (the “Content”) belongs to Heavenly Riches Limited (or is licensed to Heavenly Riches Limited). This Content includes, but is not limited to, the design, structure, selection, coordination, expression, “look and feel” and arrangement of it. The Content is protected by copyright, trademark and other intellectual property rights and you are not permitted to copy, reproduce, republish, upload, post, publicly display, translate, transmit or distribute this Content in any way without Heavenly Riches Limited’s’ prior written permission.
1.3 You agree that any information you submit to the Platform including Personal Information shall be accurate. If you submit to the Platform any communication, idea or materials which may attract copyright or other intellectual property rights you agree that this shall become Heavenly Riches Limited’s property. You agree that anything you submit shall not infringe any right of any third party, nor contain anything libellous or otherwise unlawful, abusive or obscene nor constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make on the Platform and we reserve the right to remove any material you have placed on the Platform or to deny you access to the Platform at any time in our sole discretion.
1.4 You must not establish any link to the Platform to suggest any form of association, approval or endorsement on our part where none exists or establish a link from any website that is not owned by you. The Platform must not be framed on any other site, and you may not create a link to any part of the Platform other than the home page.
1.5 While we endeavour to verify the accuracy of any information we place on the Platform, we make no warranties (whether express or implied) in relation to its accuracy. The Platform provides on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Platform, or any transaction that may be conducted on or through the Platform, including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
1.6 We make no warranty that the Platform will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Platform. We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Platform.
1.7 The Platform may contain links to other websites or applications, which are not operated by Heavenly Riches Limited. When you activate any of these you will leave the Platform and we have no control over, and will not accept any responsibility or liability in respect of, the material on any website or application which is not under our control.
2. Heavenly Riches Limited Account, Personal Information and Security
2.2 When you register for a Heavenly Riches Limited Account, you agree that:
a) The Personal Information which you are required to provide when you register as a customer is accurate; and b) If any of your information changes (for example you change address) please let us know by updating your Heavenly Riches Limited Account online or contacting our team using the contact form.
2.3 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. 2.4 You are responsible for keeping your Heavenly Riches Limited Account and Personal Information confidential. Please notify us immediately of any unauthorised use of your Heavenly Riches Limited Account or Personal Information and, any breach of security or misuse, or suspected breach of security or misuse of such. Please ensure that you sign out from your Heavenly Riches Limited Account at the end of each session if you use a shared computer. We will not be liable for any loss or damage arising from your failure to comply with this clause.
3. Our Products
3.1 We will take all reasonable care to ensure that all Product Descriptions are correct. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our Products. What you see will depend on your computer equipment, screen or monitor and we are therefore unable to guarantee that a Product’s images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your Order.
3.2 Products are subject to availability. We will do our best to remove any Products which have sold out at the earliest opportunity. As there is a delay between the time when your Order is placed, and the time when the Order is accepted, the stock position relating to a particular Product may change. If a Product you have ordered becomes out of stock before we accept your Order, then Heavenly Riches Limited shall not be liable to you for being unable to provide that Product. If such a situation arises, then we shall notify you as soon as possible and you will not be charged for the out of stock Product.
4.1 Product prices shown on the Platform are in British Pounds and are inclusive of UK value added tax (“VAT”), at the appropriate rate. Product prices shown on the Platform may change from time to time
4.3 Although we try to ensure all our Products’ prices displayed in the Product Description are accurate, errors may sometimes occur. If we discover an error in the price of a Product you have ordered, we will be unable to accept your Order and shall contact you as soon as possible in order to give the option of either reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat your Order in respect of the incorrectly priced Product as cancelled.
4.4 All Product prices shown on the Platform are inclusive of any applicable UK VAT. Where you have requested delivery of your Order to an EU country, the total cost of your Order will include UK VAT.
4.5 You will be the importer for the international delivery of your Order (i.e. any Order delivered to a country other than the UK). Therefore, before placing an Order, it is your responsibility to check that the Products you are planning to import comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your Order. If any customs requirements apply or charges are due, you agree to be responsible for these.
5. Product Restrictions
5.1 There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you. Heavenly Riches Limited shall not be held liable in relation to any Product that we are unable to sell or deliver to you because of such restrictions. Please refer to the Product Description of your selected Product(s) to see if any restrictions apply. If a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
6. Order Process
6.2 The technical steps to place your Order and create a contract of sale between you and Heavenly Riches Limited are, as follows:
a) You place an Order on the Platform by pressing the ‘Buy Now’ button at the end of the checkout process. You will be guided through the process of placing an Order by a series of simple instructions on the Platform.
b) We will send you an email confirming your Order which will detail the Product(s) (including their Product Descriptions) that you have ordered. This email does not constitute an acceptance of your Order by us.
c) When your Order is shipped by us we will send you a dispatch confirmation email. Upon sending this email, your Order will be taken to have been accepted by us unless we have notified you that we do not accept your Order, or you have cancelled it.
d) Subject to us having accepted your Order, we will then arrange for delivery of it to you at your nominated address.
6.3 Your Order is subject to English law. Your Order will be complete and the Product(s) in your Order will then be owned by you (and so risk of loss or damage to such) will pass to you in the first instance of the below taking place: a) the date on which we receive payment in full for the Product(s);
6.4 Non-acceptance of your Order (or parts of your Order) may be due to any one or more of the following non-exhaustive reasons:
a) A Product you ordered is out of stock;
b) We are unable to obtain authorisation for your payment;
c) We have identified an error with a Product Description;
d) There is a system or procurement failure;
e) You fail our customer validation checks; or
f) There are restrictions (legal or otherwise) or practices in relation to a Product which prevent us from being able to sell or deliver it to you.
7. Payment and payment methods on the Platform
7.1 We accept payment for Orders by Maestro, MasterCard, Visa, Visa Debit, American Express, Solo, Electron, PayPal in British Pounds.
7.2 If you choose to pay for your Order using a payment card with a currency denominated account that is different from the currency you are paying in, your payment card will be charged in the payment currency at the foreign exchange rate applied by your relevant payment card provider or bank at the time of processing your Order. Your international payment card provider or bank will determine the foreign exchange rate and may add an additional processing or administration charge which you will be liable to pay.
7.3 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.