UK Delivery Times & Costs
International Times & Costs
You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the item within fourteen (14) days after the day on which you receive or collect your Order in order to receive a refund. For information on refunds please see our Returns Policy.
If, for any reason, you wish to cancel your contract before your Order has been dispatched, then you need to let us know. You can use the contact form to inform our sales team. Once we have received notification from you of your wish to cancel your contract, subject to any monies having been taken from you, provided the items have not been dispatched then we will refund you the original purchase price and delivery charge for your Order within fourteen (14) days. For more information, please see our Returns Policy.
It may not always be possible to stop an Order from being dispatched. If you decide to cancel your contract and your Order has already been dispatched, then you need to let us know and return the Product within fourteen (14) days from the day after you receive your Order. You can notify us by using the contact us form. Please refer to “How to return an Item” in our Returns Policy.
Products must be returned in a saleable condition within fourteen (14) days of receiving your Order. Products must be unused and in their original packaging with seals still attached and intact when they are returned to us. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its seals have been used, removed, broken or tampered with.
Please note that your right to cancel or return a Product does not apply to Fragrance when delivered outside the UK, which cannot be returned due to restrictions on delivering hazardous products.
Should you wish to return your Order please follow the below instructions;
a) Notify us by contacting our customer services via [email protected] or use the contact form (with underline and connect to the contact us page).
b) Return package to Heavenly Riches Limited, Suite 218 Bradford Court Business Centre, 123-131 Bradford St, Birmingham, B12 0NS, United Kingdom, via a tracked service. Please note that the costs associated with the return, as well as the risk, loss or damage to your Order will be at your own liability. Please retain proof of posting.
Within seven (7) days of us receiving your Order back by post, we will refund you the original purchase price for your Order, provided that you return the Product(s) to us in a saleable condition.
Refunds will be issued back to you as follows:
a) If you paid for your Order using a credit or debit card then your refund will be made back to the same card irrespective of whether you return your Order via post or to one of our stores. This will appear in your account within five (5) days depending on your card issuer.
b) If you paid for your Order using your PayPal account then your refund will be made back to your PayPal account (this may take up to 10 days). If you return by post then your refund will be processed back to your PayPal once we receive and process the Order.