🚚 UK Delivery Information
Every order from Heavenly Riches is carefully prepared and handled with the utmost attention, ensuring your item arrives beautifully and securely.
📦 Standard Delivery (Orders under £50)
- Delivery Time: 3–5 working days
- Dispatch: Within 2 working days
- Delivery Cost: £4.50
🎁 Complimentary Delivery (Orders over £50)
- Delivery Time: 3–5 working days
- Dispatch: Within 2 working days
- Service: Royal Mail 48 Tracked
- Delivery Cost: Complimentary
⚡ Express Delivery
- Delivery Time: Next working day (aimed)
- Dispatch: Within 1 working day
- Service: Royal Mail 24 Tracked
- Delivery Cost: £7.50
✨ A Note on Delivery
- Each order is prepared with care and dispatched within the stated timeframes
- Delivery times are estimates and may be affected during peak periods or public holidays
- We kindly ask that delivery details are entered accurately at checkout to ensure a seamless experience
- If an order is returned due to incorrect or incomplete address details, a re-delivery fee may apply
- Express delivery may be limited during exceptionally busy periods
🤍 Client Care
Should you require any assistance with your order, our team will be delighted to help.
📧 [email protected]
We aim to respond within 24 hours on working days.
🌍 International Delivery
❌ Cancellation Policy
We hope you are always pleased with your purchase. However, if you wish to cancel your order, this must be requested within 24 hours of placing your order and before it has been dispatched.
⏳ Cancellation Window
Cancellation requests must be made within 24 hours of order placement.
After this period, or once your order has been processed or dispatched, cancellation is no longer possible. In this case, your order will need to be returned in accordance with our Returns Policy.
📦 How to Request a Cancellation
If you wish to cancel your order, please contact us as soon as possible:
Please include your order number so we can assist you promptly.
💳 Refunds
If your cancellation request is received within the eligible timeframe and before dispatch, your order will be cancelled and a full refund will be issued.
Refunds will be processed to your original payment method within 14 days of confirmation.
🤍 Customer Care
Our team will be pleased to assist with any cancellation requests.
We aim to respond within 24 hours on working days.
🔄 Returns & Refunds
We hope you are delighted with your purchase. If you are not completely satisfied, you may return eligible items in accordance with the policy below.
📦 Return Eligibility
Items must be returned within 7 days of receipt of your order.
To be eligible for a refund, products must:
- Be unused and in a resalable condition
- Be returned in their original packaging
- Have all seals intact and undamaged
We reserve the right to assess the condition of returned items. If there are signs of use, damage, or tampering with seals, a deduction may be applied to your refund where appropriate.
🚫 Non-Returnable Items
Some items are non-returnable for hygiene and safety reasons. These will be clearly stated on the individual product page.
Please ensure you check product details carefully before purchasing.
📩 How to Return an Item
To request a return, please contact our Customer Care team:
📧 [email protected]
or use our Contact Us page.
Once your request is received, our team will provide full return instructions, including the correct return address.
📮 Returning Your Order
- Return postage costs are the responsibility of the customer
- You are responsible for any loss or damage during return transit
- We recommend using a tracked service and retaining proof of postage
💳 Refunds
Once your return has been received and inspected, refunds will be processed within 7 days.
Refunds will be issued as follows:
- Card payments: Refunded to the original payment method (may take up to 5 working days depending on your bank)
- PayPal payments: Refunded to your PayPal account (may take up to 10 days)
Original delivery charges are non-refundable unless the return is due to an error on our part.
🤍 Customer Care
If you require any assistance, our team will be happy to help.
We aim to respond within 24 hours on working days.