Privacy Policy

    Last updated: 9 September 2026

    Heavenly Riches Limited (“Heavenly Riches”, “we”, “us” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, place an order or contact us.

    1. Who We Are

    Heavenly Riches Limited is the data controller responsible for the personal information described in this policy.

    Website: heavenlyriches.com

    Email: [email protected]

    Registered company number: 10456671

    Registered office: 123-131 Bradford Street Bradford Court Business Centre, Birmingham, United Kingdom, B12 0NS

    For any privacy-related questions, please contact us using the email address above.

    2. Information We Collect

    We may collect the following information:

    • Your name, billing address, delivery address, email address and telephone number.
    • Order details, purchase history, delivery information and customer service correspondence.
    • Account information if you create an account on our website.
    • Payment-related information required to process your purchase. Payments are handled by our payment service providers, and we do not store your full card details.
    • Technical information such as your IP address, browser, device information and website usage data.
    • Marketing preferences and information you provide when subscribing to our communications.

    3. How We Use Your Information

    We use your personal information to:

    • Process and fulfil orders, including payment, delivery, returns and refunds.
    • Communicate with you about your order or respond to enquiries.
    • Manage customer accounts and provide customer support.
    • Maintain the security and functionality of our website.
    • Analyse website performance and improve our services.
    • Send marketing communications where you have consented or where otherwise permitted by law.
    • Comply with legal, accounting and regulatory obligations.

    4. Our Legal Bases for Processing

    Under UK data protection law, we rely on the following legal bases where applicable:

    • Contract: to process your order and provide the products or services you request.
    • Legal obligation: to comply with applicable legal and accounting requirements.
    • Legitimate interests: to operate, secure and improve our business, provided these interests do not override your rights.
    • Consent: where required, including for certain marketing communications and non-essential cookies.

    You may withdraw your consent at any time where consent is the legal basis for processing.

    5. Payment Information

    Payments are processed through the payment methods available at checkout. Our payment service providers process payment information in accordance with their own privacy and security practices.

    We receive information necessary to confirm and manage your payment, but we do not store your full payment card details.

    6. Sharing Your Information

    We may share personal information with trusted service providers where necessary to operate our business, including:

    • Payment processors.
    • Delivery and courier services.
    • Website hosting and technical service providers.
    • Email and customer communication providers.
    • Analytics and advertising providers, where applicable and subject to your cookie preferences.
    • Professional advisers or authorities where required by law.

    We do not sell your personal information.

    7. Cookies and Website Analytics

    Our website uses cookies and similar technologies to support essential website functions, such as shopping baskets, checkout and account access.

    We may also use analytics and advertising technologies to understand website usage and measure the effectiveness of our marketing. Where required, these technologies are used only with your consent.

    You can manage your cookie preferences through our website’s cookie settings. Further information is available in our Cookie Policy, where provided.

    8. Marketing Communications

    If you subscribe to our marketing communications, we may send you information about products, offers and updates.

    You can unsubscribe at any time using the link in our marketing emails or by contacting us. We will continue to send essential service communications relating to your orders where necessary.

    9. International Transfers

    Some of our service providers may process personal information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that your information is protected in accordance with applicable UK data protection law.

    10. How Long We Keep Your Information

    We retain personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.

    Order and transaction records may be retained for the period required by applicable tax and accounting laws. Other information is deleted or anonymised when it is no longer required.

    11. Your Data Protection Rights

    Depending on the circumstances, you may have the right to:

    • Request access to your personal information.
    • Request correction of inaccurate information.
    • Request deletion of your information.
    • Request restriction of processing.
    • Object to certain processing.
    • Request transfer of your information where applicable.
    • Withdraw consent where processing is based on consent.

    To exercise your rights, please contact [email protected]. We may need to verify your identity before responding.

    You also have the right to complain to the Information Commissioner’s Office (ICO) if you are concerned about how your personal information is handled.

    12. Security

    We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

    13. Third-Party Websites

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies before providing personal information.

    14. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our business, website or legal requirements. The latest version will be published on this page with an updated date.

    15. Contact Us

    If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

    Heavenly Riches Limited

    Email: [email protected]

    Registered office: 123-131 Bradford Street Bradford Court Business Centre, Birmingham, United Kingdom, B12 0NS